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Having Hard Conversations

12/09/2019 at 8:30AM - 3:30PM EST
Location: ACES, 205 Skiff Street, Hamden, CT 06517

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Presenter: Jennifer Abrams
Cost: $195.00
Price includes a full-day with Jennifer (an internationally renowned educational consultant), the book, Having Hard Conversations, and lunch.


As administrators, coaches or colleagues, we often come up against situations where difficult topics must be addressed. What do we know about the best strategies for those moments? What questions should we be asking ourselves before we speak, and what environments are best for when we do speak? Based on Jennifer’s book, Having Hard Conversations, and her work with conflict and interpersonal communication, this session will provide participants with action plans and scripting tools for having those necessary hard conversations.

Participants will learn how to:

  • Identify why they hesitate having hard conversations
  • Choose questions to ask themselves before they choose to speak up
  • Articulate in professional language the challenges they are facing
  • Determine the goals of the conversation and write an action plan of support
  • Script the conversation avoiding trigger words that put others on the defensive
  • Choose the best ‘wheres’ and ‘whens’ for a productive discussion

For school administrators, coaches or anyone who needs to be better at having hard conversations.


Jennifer Abrams is an international educational and communications consultant for public and independent schools, hospitals, universities and non-profits. Jennifer trains and coaches teachers, administrators, nurses, hospital personnel, and others on new employee support, supervision, being generationally savvy, having hard conversations and effective collaboration skills.

Jennifer considers herself a “voice coach,” helping others learn how to best use their voices – be it collaborating on a team, presenting in front of an audience, coaching a colleague, supervising an employee and in her new role as an advisor for Reach Capital, an early stage educational technology fund. Jennifer holds a Master’s degree in Education from Stanford University and a Bachelor’s degree in English from Tufts University. She lives in Palo Alto, California.


For more information, contact: Emily Freel SEND EMAIL